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Solution manager service Desk

Hello All,

We have a client who would like to use the service desk

functionality of Solution Manager for their IT ticket handling

system. Right now, Solution Manager has been configured for the

service desk functionality of sending messages to SAP.

I would like to know where to start, I think first of this is a

separate project on its own, I have not found anything to help

guide besides the Solution Manager Service desk additional


Has anyone done this before, any tips, advice,


Thanks in advance


Former Member
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