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Crystal Report scheduling error in 3.0, intermittently!

Has anyone gotten this error while scheduling reports on 3.0? My client is experiencing very frustrating issue with cr2008 and xi3.0

When reports are schedule, sometimes they would get errors such as:

An error has occurred: The object with ID 234211, Title "Test Report", Kind "CrystalReport" has changed since last query (FWM 02050)

To replicate this, locate a report that has prompts (LOV). Go to InfoView and View the report on demand (or click on schedule) so it brings up the prompt page. Leave the prmopt page up, open another instance of InfOView or go to CMC, and schedule this report to run now. let it finish. the implication of this is that it will update the parent's last runtime property.

Then return back to the original browser (the one with the prompt page opened), click to select some of the prompts. it will error out while you are selectin the prompt

When we receive this error in Infoview, the java error when i "view source" is as follow;

<!--ERROR: The object with ID 125843 , Title &#034;Test Report&#034;, Kind &#034;CrystalReport&#034; has changed since last query (FWM 02050)-->

<!--com.crystaldecisions.sdk.occa.infostore.internal.InfoObject.applyDelta(InfoObject.java:1627)
com.crystaldecisions.sdk.occa.infostore.internal.InfoObject.applyDelta(InfoObject.java:1530)
com.businessobjects.clientaction.crystalreport.shared.AbstractReportAction.applyDelta(AbstractReportAction.java:114)
com.businessobjects.clientaction.crystalreport.parameters.ReportScheduleParamAction.autoWrapPerform(ReportScheduleParamAction.java:132)
com.businessobjects.webutil.struts.CheckSessionAction.process(CheckSessionAction.java:79)
com.businessobjects.webutil.struts.CheckSessionAction.perform(CheckSessionAction.java:59)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1787)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)
com.businessobjects.webutil.struts.CrystalUTF8InputActionServlet.process(CrystalUTF8InputActionServlet.java:32)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:510)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
java.lang.Thread.run(Thread.java:595)
-->

Once the above issue happens a few times, the CrystalReportProcessing Server would lock up and users will start to experience this error:

Error - Unable to create report page

Once this happens no one is able to view the report again unless we restart the Crystal Report Processing Servers

has anyone experienced this?

thanks

Simon

replied

You would be best served to ask this question in the forum for Enterprise/Server

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