Service Desk Item details missing in SP17

[Former Member]

Hi,

We have upgrated our Solution Manager to SP17 and now when we want to edit the item details in a incident the item details tab is missing.

Someone knows how to restore this view?

Thank you very much

[Former Member]

Thanks for your hepful answer.

I resolved the problem in the SPRO:

SAP Solution Manager Implemention Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings -> Service Desk -> General Settings -> Set Up the Original Screen Profile

and I change the screen profile for SRV0 SLFN from SRV_SLFN_1 to SRV_SLFN_2

Regards,

Roberto

[former_member269022]

Roberto

What Profile should i change, and to what to get the following to work right:

1) Missing Tabs for "Attributes" in SOLAR01

Please advise.

Many thanks

[Former Member]

Hello Alonso,

You need to use something called as Screen profile customzing to restore your Item tab.....

This is possible using Tcode CRMV_SSC....

There is a Blog based on this tcode.....The blog is here:

This should solve your problem....

Inspire ppl by rewarding..

Regards,

Anand....