I have encountered the same issue that Sunny describes, and I have a bit more information. It happens to be on an invoice for Brasil. VL09 still sees the original invoice as uncancelled, so it will not bring up the delivery to allow reversing. For some reason, when the orginal invoice was cancelled, the cancellation invoice did not appear as a "child" of the original invoice. I have never seen this before. Normally, when you cancel an invoice, the cancellation invoice will show in document flow as being "underneath and offset to the right of" the original invoice indicating it originated from the original invoice. In my case, and likely in Sunny's case, the cancellation invoice shows as a child of the original invoice's delivery but not as a child of the original invoice. It shows as being on the same level as the original invoice. This almost has to be a bug of some kind.
Now that it is three days later, I see the document flow shows correctly, so I believe one of our Support associates has been able to set a value to cause the cancellation invoice to show under the original invoice as it should, so I think they have somehow corrected the problem. I see where one of them changed the Usage Indicator from blank to 999. Maybe that fixed it.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.