Give some potential solutions please.
Previous I had a sales order show 2 discounts as active in the sales order. even if 1 discount had 0%. So when the print out came it showed the customer 0% as the discount, instead of the rightful 18%. In sap scenerio that 0% is suppose to become inactive. Anyways this scenerio was solved by fixing the script from the abap side.
Now the problem arises in the 600 previous sales orders that were created before this problem was finally resolved. In terms of the end of the year in reporting the figures will be totally different.
The sales order shows 0% discount, but the fi document is showing the rightful 18% discount. Now it does seem confusing so let me put these figures to customers.
Customer A in the sales order is charged 100$
Customer A in the FI Document is charged the rightful 82$.
So what will be the treatment for the balance of 18$ which is showing in the sales order. Manual entry fixing of old sales orders is really not the choice client is looking for because the sales orders have already been closed and invoiced and completed. Please help in any possible solution or any advice.