WebIntelligenceProcessingServer being marked as down because unresponsive

[Former Member]

Hi All,

We are tunning BO XI 3.0. We have four instances of WebIntelligenceProcessingServer. But we are frequently getting some error in the Event Viewer that " WebIntelligenceProcessingServer1' is being marked as down because it is unresponsive". And in CMC, the status of the same server is either Stoping or Starting. Its causing some of our dashboards to stop working. You can not start/stop/restart that particular server from CMC. Can anyone help me to resolve this error? Currently we are resarting all the BO services from CCM to resolve this error.

Regards,

Tanveer.

[Former Member]

The problem still continues.

[Former Member]

Tanveer,

We are having the same issue (XI 3.1, saw in 3.0 too). I don't have a fix and I hope someone posts one soon.

I have found that you can Force Termination of the Webi service in the CMC and then start again successfully.

I hope this helps a little.

John