Printer requesting to load legal paper so print job fails
The printer is a HP Laserjet 4 series PCL-5, device driver: HPLJ4.
It has 3 trays: #1 is a bypass, #2 and #3 have 8.5x11 paper.
This printer has been in use for some time, but suddenly the printer is now requesting to "load plain legal" when a print job from SAP originates. If the user disregards this message and prints anyway then only part of the print job comes out. If legal paper is loaded, the print job comes out. But the users do not want it printed to legal, they want the 8.5x11. I have tried specifying the 'Tray Info' as letter in SPAD. The printer works just fine for any Windows applications like Microsoft Word, but not with SAP. Another printer (same brand and device type) does work as expected and the config in SPAD is the same for these 2. The printer support group says nothing has changed in the config in the printer itself and that the issue has to be on the SAP side.
Any feedback on this would be appreciated!