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Call attached data in CRM 2007

Hi Experts,

I'm looking for pointers or documentation on CAD (Call Attached Data). All information I have found is a couple of years old and we are using CRM 2007 which I haven't seen mentioned at all in these texts.

To give you an idea of what I'm after the business case is as follows:

A call center is set up and when the call arrives at the Call taker they should get data presented that the caller entered in the IVR (recorded voice asking you for different information such as customer number and so on).

So what I need is to populate some fields on the event of incoming call.

I'm thinking in the lines of SPS_NEW_CALL and going from there, but does it still work like this in CRM2007? Or is this something that can be handled by some sort of action profile?

Former Member

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