ERMS for email activity based on alerts

[Former Member]

Hi

What are the configuration steps required to setup ERMS for email activity based on alterts.Please send me soltion immediatly

Regards

Vikram

[former_member187490 · Accepted solution]

Hello Vikram,

I am afraid that your question is not clear. ERMS is a solution for processing and handling inbound emails. Alerts are used to communicate customer-relevant information to Interaction Center agents. The two tools -- ERMS and alerts -- are not related. Can you please clarify your question and/or elaborate on you requirement?

Thanks,

John