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Service Ticket Configuration

Hi

I need to setup Service Ticket configuration in CRM 5.0 webclient can any body explain me how to configur it,Is there another process other than Nav bar profile setting.

Regards

Vikram

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Former Member
Former Member replied

Hi Vikram,

Assign your service transaction to business transaction profile and assign this profile to ICWC profile.

hope this helps you.

Regards

Sekhar

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