replacement of material.

[Former Member]

Hi friends,

My query :-

Company have sold material , against that taken AMC.IF any material from sold get problem,means company have to replace it.

for that company sending new material that is only for replacement of earlier,means only delivery comes into picture (after that invoice is not created), and against that new material there client will send problematic materilal.

how can we handle in SAP B1.

mahesh.

[K_Pauquet · Accepted solution]

Hi Mahesh,

it really depends on how the company wishes to account for the extra material delivered.

If your comapny is not using perpetual stock system, you may just issue the item with a delivery note & then close the delivery document. You will need to adjust your overall stock value then since an item has left your warehouse & thus reduced its value.

If your company uses perpetual stock & the cost is absorbed by the company, you may simply create the delivery, enter a unit price of zero & add the document. The stock transactions is properly documented now. You may then either create a zero value invoice to the BP or just close the delivery document.

Alternatively, use a goods issue against an appropriate account.

You will need to clarify with the company accountant what the item cost should be offset against.

All the best,

Kerstin

[former_member583013]

Mahesh,

What you are describing is a typically Service module functionality in Business One as Sridhar has answered. Utilizing the Service module would facilitate this.

A replacement component / item you send to the Customer involves cost and ofcourse should be handled through the Delivery but the Delivery can be made of a 0 (zero) value which will book to the Cost of Goods and not show as an AR from the Customer.

Another option is to do the delivery at the full price and then give a 100% discount on the Invoice. This will all depend on how your account / controller wants to represent this in the books

Suda

[Former Member]

Manage the item by Serial Number and assign a Warranty Template. Utilize the Service Module for this.