the service for accessing the service desk message via browser is not worki

[Former Member]

hi ,

i am in the process of configuring service desk in solution manager .

to make the service desk messages accessible via browser ,

i activated the service

/sap/bc/bsp/sap/dswp_create_msg. in sicf .

when i right click on that click TEST SERVICE i get page cannot be displayed .

help me to resolve this

[raguraman_c · Accepted solution]

Hi,

Are you behind firewall/proxy?

Add your solman server in Exception list if your SOLMAN is available in LAN.

This will solve your problem.

Feel free to revert back.

--Ragu

[Former Member · Accepted solution]

do u mean to say to add the URL in the trusted sites in the INETRNET OPTIONS of the browser ?

I am in LAN only

[raguraman_c · Accepted solution]

Hi,

Not in trusted systems. Internet Options --> Connections --> Lan Settings --> Advanced --> There make entry as http://<solmanhostname>;

Also, Check if there is entry in Services file for your solman system

<Drive>:\windows\System32\Drivers\ETC\services

This should solve your problem.

Feel free to revert back.

--Ragu

[Former Member · Accepted solution]

>

> Also, Check if there is entry in Services file for your solman system
> 
> <Drive>:\windows\System32\Drivers\ETC\services
> --Ragu

in services file i see entries like sapdp00 3200/tcp .

how should i add the entry for solution manager system ?

>

> Not in trusted systems. Internet Options --> Connections --> Lan Settings --> Advanced --> There make entry as http://<solmanhostname>;

quote}

we dont use proxy servers

[raguraman_c · Accepted solution]

Hi,

Maintain your SOLMAN Server ip as proxy

internet options --> Connections --> LAN Settings --> maintain SOLMAN ip and port as 5XX00

XX - instance number.

This should solve your problem.

Feel free to revert back.

--Ragu

[Former Member · Accepted solution]

>

> Hi,
> Maintain your SOLMAN Server ip as proxy
> 
> internet options --> Connections --> LAN Settings --> maintain SOLMAN ip and port as 5XX00 
> 
> XX - instance number.
> 
> This should solve your problem.
> 
> Feel free to revert back.
> 
> --Ragu

if i do so now i get it as ,

"the requested source does not exist "

also my internet is not working if i add the solman ip in the proxy settings .

[raguraman_c · Accepted solution]

Hi,

If you get resource not found, I guess the service is not active did you check if the service is active?

Feel free to revert back.

--Ragu