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Alerts - Issues

Hello All,

recently I configured Alerts in our XI 3.0 SP 19.0 system. I have couple of issues.

1) The alerts are coming in the RWB alert inbox every MINUTE, while it is configured for 5 minutes in "CCMS connection" under alert configuration tab in the RWB. where to control this??

2) though in the alrtcatdef, the fixed reciepients are given alert mails are not coming to our mail box (regular mail - inbox). the users have correct email ids in the user details of the XI system. is there any seperate configuration or setting to be done for outgoing smtp mails?? so the alert mails are sent.

appreciate any help.

regards

KnowledgeQuest

Former Member
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