Fulfillment rate of CCCNet messages
Not sure if this is in the right section, or relevant, but we are in the process of getting our CCOE, and there is a section of Message Quality and that they rate it on fulfillment rate as follow:
In order to evaluate the "fulfillment rate" of customer messages forwarded to SAP, SAP has implemented in cooperation and alignment with the SAP user-groups, a methodology to rate customer messages whether they fulfill defined quality criteria or not. A report, outlining the classification and overall fulfillment rate of your messages, can be found below.
Now i would like to know what this methodology is? is it possible to establish on what SAP rates these messages, and what decides whether it fulfills the criteria or not?