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Fulfillment rate of CCCNet messages

Hi there

Not sure if this is in the right section, or relevant, but we are in the process of getting our CCOE, and there is a section of Message Quality and that they rate it on fulfillment rate as follow:

In order to evaluate the "fulfillment rate" of customer messages forwarded to SAP, SAP has implemented in cooperation and alignment with the SAP user-groups, a methodology to rate customer messages whether they fulfill defined quality criteria or not. A report, outlining the classification and overall fulfillment rate of your messages, can be found below.

Now i would like to know what this methodology is? is it possible to establish on what SAP rates these messages, and what decides whether it fulfills the criteria or not?

Regards,

Stephan

Former Member
replied

Check

http://service.sap.com/coe

--> Customer COE Program

--> Message Quality

Read

"New SAP Error Categorization"

Markus

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