How to include suppliers quality claim form for tracking of claim.
My customer has come out with the following scenario:
To include suppliers quality claim form for tracking of claim.
Items received under Quality Inspection and after inspection will be transferred to Unrestricted used stock or blocked items.
Under blocked items, inventory department (warehouse) will raise the Complaint Form about Supplier and send to purchasing department. Purchasing department will then check and confirm whether there is a need to request Credit Note for Claim without return (it means the item will not be treated as Return Delivery or Return PO). if there is a need to create credit note for claim without return, how are we going to make the quantity in PO, GR and invoice matched?
On the contrary, claim with return or close suppliers complaint form as non-claim required. The request Credit Note will be sent to Account Department to issue Credit Note.
Point will be given handsomely for any good suggestion.