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Recive/Send Emails VIA SAP


I am just wondering is there any way we can receive email via SAP B1. I know I can send email using the outlook add-on. Is there any add-on or program that can be used to receive emails directly to SAP B1? Basically I just want to replace outlook.

Thank you very much for your help


Former Member
Former Member replied


You can user SBO Mailer function in the SAP Service Manager

For installing it, Go to the Server Tool folder > Double Click "Setup.exe" > Select

"Modify" option > Select (Check) the SBO Mailer component > and finish

the installation..

I attached a note 1145354 for your information as below :


The following troubleshooting information may be required in configuring

the Mail Services, in addition to the information covered in the

Administration Guide:

1. Ensure that You have already setup an e-mail account for SAP

Business One users on your mail server. To verify the connection

with the mail server, choose Test Connection.

2. The mail service checks the connection with the specified mail

server and e-mail account and displays an appropriate message.

If the SMTP server requires some authentication, for example if the SMTP

server is configured to accept only login authenticated mails, but you

selected No Authentication, the test connection will be successful.

However, no e-mails are sent.

To check whether the connection to the SMTP server works, send a test


If the connection fails, make sure:

o You have entered the correct name of your mail server.

o You have entered the correct user name and password.

After changing any of the settings, restart the SBO Mailer.

Other terms

SBO Mailer, SMTP server, test e-mail, configuring Mail Services,

Reason and Prerequisites



The SAP Business One mail service supports mail server authentication

using user name and password. This note describes troubleshooting

information in addition to the information provided in the Administration Guide.

Wish the information above is useful for you.



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