Visual composer services are not found

Hi,

We are trying to access VC for portal-dev server(https://portaldev.xx.net/VC/default.jsp). It say "VC services not found need to install MSXML Parser v4.0).

We had

a).installed Adobe SVG (SVGView.exe) & MSXML Parser (msxml.msi) on our workstation;

b).assigned all the VC roles to the user id,

c). the 2 services -> vc_client & VisualComposerServerEar04 are running.

Still getting same message.. as VC services not found.

kindly suggest.

Regards,

Madhavi