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Creating SOLMAN mesages from EP 7.0

Hi all,

We are in the support phase of a project.The support is handled by the solution manager.The suport messages are raised in SOLMAN.From ECC users are able to create a solman message(standard functionality ).Client wants such type of functionality from portal (EP7.0)also.They need a provision for the users to create a SOLMAN message from EP.

Is there any standard solution from SAP for this scenario.

Please shed some light on this.

Thank You,

Regards,

Rajesh

Former Member
Former Member replied

Hi Rajesh,

There is a standard way of implementing support desk scenario in Portal.

After establishing an SSO between EP & Sol Man, create a I view from Portal component com.sap.portal.epsolman.EPSolman refering to the System with required parameters.

Refer this link for more details

[Support Desk in Portal|http://help.sap.com/saphelp_nw70/helpdata/EN/13/fed004da9e1f4282d884a57138c8d6/frameset.htm]

Also refer SAP note 641707, containing the most recent information about the Request Support iView.

Regards,

Santhosh

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