I'm stucked with interaction record in IC WebClient. So can anyone please let me know what is Interaction Record and how this can be created a follow up document as Lead.\
The interaction record is a screen in the Interaction Center (IC) that contains data for the current interaction with an identified business partner. IC agents can log current interactions in this screen, and postprocess them if necessary.
The interaction record is a central navigation point in the Interaction Center. Interaction with a customer always includes an interaction record, which can then be linked to another business transaction, such as a service process. The interaction record can, however, also be saved without creating another business transaction.
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