restrict agent Inbox search in navbar

[Former Member]

Hi,

In my icwc, all navlink in nav bar can only be accessed after account is confirmed. can this be configured via customizing in SPRO? for example: to restrict the access the Inbox Search before an account is confirmed.

Or this can only be restricted in coding?

Kindly advise.

/ginnie

[deepali_agarwal · Accepted solution]

Hi Ginnie,

You can do this by making any one input field mandatory in the account identification screen. This can be done via BSP Workbench (BSP_WD_CMPWB)

When any one field is mandatory and user tries to access any other link fro navbar, it'll give a message to first confirm account.

Thanks,

[Former Member]

Hi Ginnie

We were only able to accomplish this through coding.

We copied existing code which prevents going into Service Ticket view until a customer is confirmed, and applied to other views.

Regards

Arden