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restrict agent Inbox search in navbar


In my icwc, all navlink in nav bar can only be accessed after account is confirmed. can this be configured via customizing in SPRO? for example: to restrict the access the Inbox Search before an account is confirmed.

Or this can only be restricted in coding?

Kindly advise.


Former Member
Former Member replied

Hi Ginnie,

You can do this by making any one input field mandatory in the account identification screen. This can be done via BSP Workbench (BSP_WD_CMPWB)

When any one field is mandatory and user tries to access any other link fro navbar, it'll give a message to first confirm account.


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