on 10-10-2008 6:48 PM
Hello
I am looking for some documentation on how to configure thre different items in Issue Management ( subject List, statuses, etc)
Is there available documentation that I can look into that has guidelines on how to go about it?
Please let me know
Thanks
Nadine
In the description tab,, there is a pre-drefined text in the descrpition box.
That text can be modified ... I believe it's transaction SE61?
Can the font be chnaged?
Thanks - those answers are extremely helpful!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi!
Thank you for your reply, it is extremely helpful.
As a last question, would you be able to guide me into how to change the priorities as well as the descriptive text?
Thanks!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Nadine-
I would be careful with trying to customize the SAP delivered priorities too much, they are also aligned with other workflows that could be affected should you implement them later.... What method are you using to create support messages? NOTIF_CREATE? Help --> Create Support Message? These priority values are configured in different places.
Changing the descriptive text? What is your requirement? This is a freely defined field.
Hello -
can you please include a link to the documentation?
Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I was referring to the documentation in the SAP system. Since I can't "link" to it in this forum I'll provide you the paths to get you started. I haven't come across any config guides, but if you spend some time with the documentation in the IMG you'll find that it is pretty easy to follow.
Transaction SPRO in your Solution Manager system --> SAP Reference IMG
To configure Issues Management:
SAP Solution Manager -> Configuration --> Scenario-Specific Settings --> Issue Management
To configure subjects:
SAP Solution Manager --> Configuration --> Scenario-Specific Settings --> Service Desk --> Node text not found --> Define Catalogs, Codes and Profiles
To configure status values:
SAP Solution Manager --> Configuration --> Scenario-Specific Settings --> Service Desk --> Node text not found --> Status Profile
Nadine-
Following the documentation in the IMG will step you through the process.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Nadine-
Sorry to confuse you, I meant to say there are actions that are associated with the *status values, not the priorities. You can configure priorities as you want for your project issues.
It depends on how you are creating your messages. CRMD_ORDER? NOTIF_CREATE? Help --> Create Support Message??
Nadine-
That's because changes to the table in OSC3 will be reflected in the PRIORITY drop-down. From your post earlier, the requirement was to configure the priorities. Status values are configured somewhere else.
Try transcacion CRMBS02. Double click SLFI0001 to maintain status values for Issues Mgmt.
Please close thread if this answers your question, if not feel free to write back.
Hi Nadine-
I am assuming you made a copy of the SAP status profile before you made changes to a table? : ) If so, I am also assuming you called this new status profile something like ZSLFI when you made the copy. You will need to assign this newly created status profile in the Transaction types screen.
Search in SPRO for the activity Define Transaction Types
Select SLFI
In the Profiles screen enter your newly copied status profile (e.g. ZSLFI) to the status profile field.
Save
You should be good.
User | Count |
---|---|
84 | |
24 | |
11 | |
9 | |
7 | |
6 | |
5 | |
5 | |
5 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.