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Locating the IMG for updating the u201CCategory Listu201D

Former Member
0 Kudos

Good Day;

This may sound like an odd question, but it is Friday.

I am trying to find the IMG to update the Category list. This field is the second dropdown list on the initial page for creating a change request.

Regards

Don

Accepted Solutions (1)

Accepted Solutions (1)

RiccardoEscher
Active Participant
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1) SAP Solution Manager -> Configuration -> Scenario-Specific Settings -> Service Desk -> Service Desk -> Maintain Categories and Priorities -> Maintain Categories (CRM_AKT_001)

2) Customer Relationship Management -> Transactions -> Settings for Activities -> Maintain Categories, Goals, and Priorities -> Assign Categories to Transaction Types (CRMV_ACT_CAT_ASS)

Former Member
0 Kudos

Thanks you Riccardo.

his was driving me a bit crazy... Quick question for you. CAn I delete categorys that we are not using?

Thanks again Riccardo

Regards

Don

RiccardoEscher
Active Participant
0 Kudos

Yes, you can, but so you take a risk.

Better: use the second IMG activity to join only selected activities to your transaction type. The other activities become invisible, this is like deletion but doesn't disturb other codings.

More better: use an own transaction type Z* and customize the categories as told before

Former Member
0 Kudos

Thanks Riccardo. I will take your advice.

Regards

Don

Answers (0)