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Smartforms emailed as PDF but can't be opened

Hello all,

Several of our SAP users will do a 'Print Preview' of a document to their screen. We are using Smartforms for this. Then they will click on the 'Send e-mail' button and send the document to their email address. It comes to their email as a PDF attachment. Some users, but not all, cannot open the PDF attachment. They get the following error:

'Can't create file: 'filename'.pdf. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions on the folder.'

This does not happen to everyone. Also, when they can't open the PDF file, they can forward it to someone else who can open the file and that person will open it, save it with a different name and then email it back to the person who originally couldn't open it. Now they can open the PDF file.

Any ideas on where to start looking for the source of the problem, SAP, Adobe, PC settings, etc?

Thanks,

Rick

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