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Slow Login Performance Using SSO - (XIR2 with SP4)

I've just got SSO working (Windows AD), but it seems to take a long time to log into Infoview

or DesktopIntelligence over Infoview.

We have configured the IIS Web Server for Single Sign On (Windows AD)

Any ideas what might be the cause?

Thank in advance

replied

unfortunately there is no way of telling what those errors are for without enabling tracing and possibly packet scanning.

During a login the user credentials must be checked in AD and live queries are sent from the client(SSO) or webapp(manual logon) and possibly CMS(authorization).

Troubleshooting these issues can be extremely complex and usually requires an authentication engineer.

Regards,

Tim

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