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Advantages and features of SAPCRM 2007

Hi ,

What are the Features and advantages of SAPCRM 2007 over previous versions particularly in Utilities industry .

We have a client presentation next week and we want to showcase them the new developments in CRM 2007 and how it will help to serve the customer better .

Please provide me links and related docs for this .

Thanks & RegardS,

Rahul D

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