SCOT mail waiting

[Former Member]

HI Forum,

We have problem in SAP SCOT..there are more 600 mails are waiting.i already run the program RSCONN01 every 10 minutes but still prb is same..we have execute start send process in scot but no solutions..default domain is set ..please help.

Tejendra

006590876045

[Former Member]

Check to see any lock entries in SM12 and also check if the RFC is working fine. This might be a gateway issue. Reregister the program with SAP in such case.

R,

Pankaj

[debasissahoo]

Hello,

Have you tried to send a send a test mail. you can do this by sending a mail to your id, in tocde SBWP > email message.

After you send this, see the status in SOST. try to manually process by selecting the individual mail. if it throws you some error please post here.

You said that its status is in "Waiting".

Also note that the mail delivery time is taken from the user time zone. so if there is any difference in the user time zone and system time zone, there might be waiting condition.

Regards,

Debasis.

[Former Member]

Hi Debasis

I get a SCOT mail waiting problem as your discriptions "the mail delivery time is taken from the user time zone. so if there is any difference in the user time zone and system time zone, there might be waiting condition".

Do you know how to set the send time to system time zone? The mail will handing 13 hours before sending in our system. Thanks for you help.

System time zone is GMT -5 (Eastern Time US&Canada)

User time zone is GMT +8 (Beijing Time)

Wayne

[debasissahoo]

no cross posting.. rules of engagement.

[Former Member]

Hi,

Do you run under unix ?? if yes, put Ds in sendmail.cfg

[Former Member]

I solved my SCOT SMTP e-mail issues. Here are my solutions

1. Emails were not delivered after so many hours,

2. So many e-mails waiting in SCOT queue with status "In Transit"

Solution.

We are at SAP Netweaver, but the concept is pretty similar in ECC and 4.6 I am using the SAP SMTP Plugin.

First what the messages in SCOT mean

Completed

Number of successfully completed send orders, that is, the messages

were sent to the recipients.

Error

Number of send orders that were not successfully completed, that is,

the messages could not be sent to the recipients.

In transit

Number of send orders that are currently in process outside of the

R/3 System, that is, the messages have been transferred to the

external nodes by the SAPconnect send process but neither a positive

nor a negative status message has been received.

Waiting

Number of send orders that are currently still within the R/3

System, that is, the messages have not yet been registered by the

SAPconnect send process. (Waiting send orders are not yet assigned

to a node, therefore only the values for the higher-level scheduled

lines 'Address type' and 'System/Client' are displayed.)

The values in the last two columns (Duration in transit, Duration

waiting) refer to the average processing times (in hours and minutes)

for the respective send orders. The processing time period is defined by

the following events:

Duration in transit

Time from the transfer of the message to the external node to the

receipt of the first status message reporting the delivery or

non-delivery.

Duration waiting

Time from the creation of the send order by an R/3 application to

the transfer of the message to the external node by the SAPconnect

send process.

===============

You need to turn of the waiting of a receipt in SCOT

Thi is under Scot => Settings => Confirmation of Receipt

Choose "SAP connect does not expect a receipt fro Internet Mail"

So those in 'Transisit" did send, SAP is just saying "I never received a receipt' You can ignore them.

Now using tcode SOST you can adjust the time manually, but here comes SMTP Time Settings as to the root cause of the dealy.

I am working a large Military Project so we use UTC

But the systems are in the East Coast and run in UNIX under EST (Eastern Standard Time)

So my emails , even though I sent them at 1pm would only be delivered at 6pm as EST is 5 hours behind UTC.

Now timezones are set in tcode TZAC

So I set my systems Time Zone as UTC - 5 (to subtract the 5 hours) which = EST where our systems are at.

UTC is nice as it avoids the daylight savings times issues

So yes, SAP SMTP Plugin converts all e-mails to the timezone of the server, not the user.

Tcode SOST will show you this.

Note your locatl time

Send a Short Message System => Short Message

choose a email account such as your work e-mail and choose 'Internt Address"

Now check SOST and note the time on the email. if it is different that is a Time Zone Problem.

In short your timezones of SAP and Host must match or SMTP will delay x number of hours that the time zones differ.

Enjoy

Kelly

[Former Member]

I solved my SCOT SMTP e-mail issues. Here are my solutions

1. Emails were not delivered after so many hours,

2. So many e-mails waiting in SCOT queue with status "In Transit"

Solution.

We are at SAP Netweaver, but the concept is pretty similar in ECC and 4.6 I am using the SAP SMTP Plugin.

First what the messages in SCOT mean

Completed

Number of successfully completed send orders, that is, the messages

were sent to the recipients.

Error

Number of send orders that were not successfully completed, that is,

the messages could not be sent to the recipients.

In transit

Number of send orders that are currently in process outside of the

R/3 System, that is, the messages have been transferred to the

external nodes by the SAPconnect send process but neither a positive

nor a negative status message has been received.

Waiting

Number of send orders that are currently still within the R/3

System, that is, the messages have not yet been registered by the

SAPconnect send process. (Waiting send orders are not yet assigned

to a node, therefore only the values for the higher-level scheduled

lines 'Address type' and 'System/Client' are displayed.)

The values in the last two columns (Duration in transit, Duration

waiting) refer to the average processing times (in hours and minutes)

for the respective send orders. The processing time period is defined by

the following events:

Duration in transit

Time from the transfer of the message to the external node to the

receipt of the first status message reporting the delivery or

non-delivery.

Duration waiting

Time from the creation of the send order by an R/3 application to

the transfer of the message to the external node by the SAPconnect

send process.

===============

You need to turn of the waiting of a receipt in SCOT

Thi is under Scot => Settings => Confirmation of Receipt

Choose "SAP connect does not expect a receipt fro Internet Mail"

So those in 'Transisit" did send, SAP is just saying "I never received a receipt' You can ignore them.

Now using tcode SOST you can adjust the time manually, but here comes SMTP Time Settings as to the root cause of the dealy.

I am working a large Military Project so we use UTC

But the systems are in the East Coast and run in UNIX under EST (Eastern Standard Time)

So my emails , even though I sent them at 1pm would only be delivered at 6pm as EST is 5 hours behind UTC.

Now timezones are set in tcode TZAC

So I set my systems Time Zone as UTC - 5 (to subtract the 5 hours) which = EST where our systems are at.

UTC is nice as it avoids the daylight savings times issues

So yes, SAP SMTP Plugin converts all e-mails to the timezone of the server, not the user.

Tcode SOST will show you this.

Note your locatl time

Send a Short Message System => Short Message

choose a email account such as your work e-mail and choose 'Internt Address"

Now check SOST and note the time on the email. if it is different that is a Time Zone Problem.

In short your timezones of SAP and Host must match or SMTP will delay x number of hours that the time zones differ.

Enjoy

Kelly

[JPReyes]

whats the error message?.... is SMTP port open?... Have you followed the steps on the SMTP guide?... are the mails going to addresses inside or outside the domain?

You need to give use more info

Regards

Juan

[Former Member]

Hi ,

Port is open,there is no error only mail are is waiting..i need to clear this..

Regards

Tejendra

[Former Member]

Hello,

go to SCOT --> Utilities > overview of send orders> send status, click on waiting and execute. you will get a list of waiting emails.

in last col you can see the Msg code, click on the code for detailed information, why it is waiting in queue.

you can select the messages and send manually.

Chees,

-Sunil