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One user from AD is not visible in portal user administration


one of our users defined in Active Directory is unable to log into the portal. We have Kerberos authentication.

I've checked this user is also not visible in portal user administration. The rest of the users are visible and are able to log in.

Any ideas what could be the cause?

Maybe some settings/attributes for this user on the Active Directory side could be the cause?



Former Member
Former Member replied


Could you please check and confirm if the user,group path are the same for the

particular user on AD as that referred to by the portal. If not he would not be on the portal and

then there would not be kerberos too in place for him.


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