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Proxy access to MSS


I would really appreciate some help with the following issue.

Here at Gloucestershire County Council (UK) we have implemented Manager Self Service. My problem is that I have a team of advisors who do not have MSS access as they are not in "chief" positions. They are often asked to advise MSS users on how to do certain tasks but can't reproduce what the client is seeing.

My question is:- Is there a way in which an advisor can proxy as the MSS user and run the MSS tools as that manager without logging on as that manager?

The advisors all have high level access so they can see the data in back end clients so data access is not an issue.

I appreciate that this is probably a "novice" question, but we just don't seem to be able to work out how to do this.

Many thanks

Nick Bowling

Former Member

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