Support Desk and CRM

[Former Member]

Hi Gurus

Is it mandatory to have CRM if w ewant to configure/ user Support Desk functionality of Solman?

Plz reply ...points will be awarded

[Former Member · Accepted solution]

Just for the case you mean Change Request Management when talking about CRM, then the answer is no. You do not need ChaRM to use Service Desk.

/cheers

[Former Member]

Hello Nayab,

CRM is a software component ( BBPCRM) of solman....Support desk is based mostly out of this component.......

Whether we need to know CRM for configuring Support desk ?

Well its nice to know,but not a necessity....

Standard support desk configuration doesnt demand that much of CRM know-ledge...

You get to learn CRM base customization whilst u configure Support Desk......

Only when the requirment is complex, u might need a CRM consultant's help...Dats all..

Inspire ppl by rewarding...

Regards,

Anand

[Former Member]

Thanks, useful answers...Point s awarded to both ...