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Info about Support Project

Dear Gurus,

Can anybody tell me abt the activities take place in support project after GoLive?

like type of tickets,how tickets will be stored by what software etc

would like to what are the Tools used while Supporting a SAP project,

and what are the communication modes used with client for solving tickets

Pls help me the complete process,

Regards

Former Member
Former Member replied

Hi

Please make a search in sdn , there are no of threads posted on this issue

Based on the SLA and It depends on the client requirement support issues can be handled .

Some companies follows based on the Severity of the Support tickets like

High

Medium

Low

Common tools used in support are

Remedy, Lotus Notes,Outlook , RADIX etc

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