Benefit plan - rule issue
We have an issue that I need your help with. I am new to benefits so any help would be most appreciated.
When an employee tries to enroll their spouse in the Spouse Life benefit plan, he/she cannot enroll them unless they themselves are in the Employee Life plan. This is the way our plan is set up.
We have noticed that on ESS the first time the employee goes into Open Enrollment do this, it will correctly prevent the spouse from being enrolled without the employee having it as well. But if the employee logs off of ESS and then tries again, it will allow the spouse to be enrolled without the employee also being enrolled. It seems as if the rule doesnu2019t u2018applyu2019 all the time.
What are we missing? Is this a plan set up issue or is this an ESS issue?