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Attachment issue


This is regarding doucment attachment while creating shopping cart.

The system is hanging when the user try attach any document while creating a shopping cart and could not proceed further. Susequently, it requires system reboot. This issue is happening for few users. We have analysed this issue and carried-out the following steps:

- Goto Control pannel -> Double click 'Java' -> Choose 'Security' tab' -> 'Certificates' ->

Choose 'SAP AG STSTEME ANWENUNGEN PRODUKTE IN DER DATENVERARBEITUNG' -> Click 'Remove'. This workaround was really helped for few users.

- For other users, we have removed Java version 6.7 (JRE 1.6.0_07) and restored old version. Subsequently, the user was able to attach while creating shopping cart.

- Some users were able to attach with java version 6.7 while creating shopping cart.

Please help us to provide permanent fix.

System details:

Component Version - SRM 5.00


Support pack level - SAPKIBKT07

Former Member
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