This is regarding doucment attachment while creating shopping cart.
The system is hanging when the user try attach any document while creating a shopping cart and could not proceed further. Susequently, it requires system reboot. This issue is happening for few users. We have analysed this issue and carried-out the following steps:
- Goto Control pannel -> Double click 'Java' -> Choose 'Security' tab' -> 'Certificates' ->
Choose 'SAP AG STSTEME ANWENUNGEN PRODUKTE IN DER DATENVERARBEITUNG' -> Click 'Remove'. This workaround was really helped for few users.
- For other users, we have removed Java version 6.7 (JRE 1.6.0_07) and restored old version. Subsequently, the user was able to attach while creating shopping cart.
- Some users were able to attach with java version 6.7 while creating shopping cart.
Please help us to provide permanent fix.
Component Version - SRM 5.00
SRM_SERVER - 550
Support pack level - SAPKIBKT07