CATS workflow esclation
Hi experts, got a puzzle here to be resolved:
I am trying to implement a workflow to esclate cats work item.
The scenario is:
- if a workitem sits in manager's inbox till next monday(10pm), then an email is sent to the manager to
remind him/her to approve the workitem.
- on Tuesday, another email is sent to the same manager if the work item is still not approved, this time,
the workitem should be forwarded to this manager's manager, and backup approver.
I know CATS is very unique object, it does not work with multistepped task, that's why the standardtask, TS20000460 is assigned to data entry profile. So I am thinking to keep this task where it is, while still making this esclation process work?
Not sure if it is feasible, if any of you guys out here can give me some guidence or ideas, it will be great.
Thanks in advance.