Crystal Reports 10 Pro Crashing when running report

[Former Member]

Server: Intel Xenon X3323 Quad Core 2.5 GHz

LAMP Configuration

1.5GB Ram

Centos 5.1 Linux Server

Mysql 5.0.45

Workstation Windows XP Pro

2 GB Ram

Crystal Reports 10 Pro

ODBC SYSTEM DSN

Connector Mysql ODBC 5.1.5 Connector

Issue

Report Crashes when we run the report. However, if we click Database, then Refresh Database, the report generates. The issue is we cannot automate the report.

Here is some information from the dump report

Error Signature

AppName: crw32.exe AppVer: 10.0.5.1506 ModName: myodbc5.dll

ModVer: 5.1.5.0 Offset: 0001b720

Here is additional information from the log file:

<MATCHING_FILE NAME="crabout.dll" SIZE="192585" CHECKSUM="0x181843C3" BIN_FILE_VERSION="10.0.0.23" BIN_PRODUCT_VERSION="10.0.0.533" PRODUCT_VERSION="10.0.0.533" FILE_DESCRIPTION="crabout" COMPANY_NAME="Crystal Decisions, Inc." PRODUCT_NAME="Crystal Report About Box Dialog " FILE_VERSION="10.0.0.23" ORIGINAL_FILENAME="crabout.dll" INTERNAL_NAME="crabout" LEGAL_COPYRIGHT="Copyright ©1991 -2001 Crystal Decisions Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.0.23" UPTO_BIN_PRODUCT_VERSION="10.0.0.533" LINK_DATE="12/10/2003 09:28:45" UPTO_LINK_DATE="12/10/2003 09:28:45" VER_LANGUAGE="English (United States) " />

<MATCHING_FILE NAME="crabout_res_en.dll" SIZE="32851" CHECKSUM="0x630C4905" BIN_FILE_VERSION="10.0.0.23" BIN_PRODUCT_VERSION="10.0.0.533" PRODUCT_VERSION="10.0.0.533" FILE_DESCRIPTION="Resource DLL for crabout" COMPANY_NAME="Crystal Decisions, Inc." PRODUCT_NAME="Crystal Report About Box Dialog " FILE_VERSION="10.0.0.23" ORIGINAL_FILENAME="crabout_res_xx.dll" INTERNAL_NAME="crabout_res_xx" LEGAL_COPYRIGHT="Copyright ©1991 -2001 Crystal Decisions Inc" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.0.23" UPTO_BIN_PRODUCT_VERSION="10.0.0.533" LINK_DATE="12/10/2003 07:23:23" UPTO_LINK_DATE="12/10/2003 07:23:23" VER_LANGUAGE="English (United States) " />

<MATCHING_FILE NAME="crw32.exe" SIZE="10448971" CHECKSUM="0x8EE29129" BIN_FILE_VERSION="10.0.5.1506" BIN_PRODUCT_VERSION="10.0.5.1506" PRODUCT_VERSION="10.0.5.1506" FILE_DESCRIPTION="Crystal Reports" COMPANY_NAME="Crystal Decisions" PRODUCT_NAME="Crystal Reports" FILE_VERSION="10.0.5.1506" ORIGINAL_FILENAME="CRW32.EXE" INTERNAL_NAME="CRW" LEGAL_COPYRIGHT="Copyright (c) 1991-2006 Crystal Decisions, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.5.1506" UPTO_BIN_PRODUCT_VERSION="10.0.5.1506" LINK_DATE="08/30/2006 19:48:31" UPTO_LINK_DATE="08/30/2006 19:48:31" VER_LANGUAGE="English (Canada) " />

<MATCHING_FILE NAME="crw32_res_en.dll" SIZE="2543616" CHECKSUM="0x580A253D" BIN_FILE_VERSION="10.0.5.1464" BIN_PRODUCT_VERSION="10.0.5.1464" PRODUCT_VERSION="10.0.5.1464" FILE_DESCRIPTION="Crystal Reports" COMPANY_NAME="Crystal Decisions" PRODUCT_NAME="Crystal Reports" FILE_VERSION="10.0.5.1464" ORIGINAL_FILENAME="CRW32.EXE" INTERNAL_NAME="CRW" LEGAL_COPYRIGHT="Copyright (c) 1991-2006 Crystal Decisions, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.5.1464" UPTO_BIN_PRODUCT_VERSION="10.0.5.1464" LINK_DATE="07/19/2006 18:43:36" UPTO_LINK_DATE="07/19/2006 18:43:36" VER_LANGUAGE="English (Canada) " />

<MATCHING_FILE NAME="crwdnr.dll" SIZE="20539" CHECKSUM="0x45176FE5" BIN_FILE_VERSION="8.0.0.1" BIN_PRODUCT_VERSION="8.0.1.0" PRODUCT_VERSION="8.0.1.0" FILE_DESCRIPTION="Crystal Decisions Physical Server Dll" COMPANY_NAME="Crystal Decisions" PRODUCT_NAME="Crystal Reports" FILE_VERSION="8.0.0.1" ORIGINAL_FILENAME="crwdnr.dll" INTERNAL_NAME="crwdnr" LEGAL_COPYRIGHT="Copyright (c) 1991-1999 Crystal Decisions, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.0.1" UPTO_BIN_PRODUCT_VERSION="8.0.1.0" LINK_DATE="12/10/2003 09:29:07" UPTO_LINK_DATE="12/10/2003 09:29:07" VER_LANGUAGE="English (United States) " />

<MATCHING_FILE NAME="myodbc5.dll" SIZE="2351104" CHECKSUM="0x17D2FE64" BIN_FILE_VERSION="5.1.5.0" BIN_PRODUCT_VERSION="5.1.5.0" PRODUCT_VERSION="5, 1, 5, 0" FILE_DESCRIPTION="MySQL ODBC 5.1 Driver" COMPANY_NAME="MySQL AB" PRODUCT_NAME="Connector/ODBC 5.1" FILE_VERSION="5, 1, 5, 0" ORIGINAL_FILENAME="myodbc5.dll" INTERNAL_NAME="myodbc5" LEGAL_COPYRIGHT="Copyright © MySQL AB 1995-2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.5.0" UPTO_BIN_PRODUCT_VERSION="5.1.5.0" LINK_DATE="08/18/2008 17:15:53" UPTO_LINK_DATE="08/18/2008 17:15:53" VER_LANGUAGE="English (United States) " />

<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) " />

</EXE>

</DATABASE>

[kyle_mcadam · Accepted solution]

PLease give more information about the exact steps taken, on the client, and if necessary, on the server, to reproduce the error.

eg. are you running it on the client, or saving it to Enterprise and it crashes when viewed from the server?