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error message "R/3 user XXXX registered for another user"

Dear experts,

when I create a new user in BW, after this user is used once ( login & change init password), the another user can not use this UserID & Password log into BW system.

The error message said " XXX: SAP System Message: R/3 user XXXX registered for another user, Please contact Level 1 for support. Logging off in 15 seconds!"

do anyone knows what's setting behind it (might be profile)

Thanks

Jie

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