when trying to open a file attached to an activity, I get the following error: "unknown file extension". The file extension is .TIF and the file is where SBO expects it to be.
I assume you mean you have already logged a message with SAP about a related problem with the path? Have you checked the effective permissions on the B1_SHR folder on your server?
it is not a problem with permissions. I have done some more investigation. I have looked at Folder options > File type, and .TIF is not defined, as well as .TIFF. But I have instances where the path does not exists anymore... then the message still states that the file extension is unknown.
Maybe try change the file extension from TIF to TIFF and vice versa.
No one is allowed to change records outside SBO. These records are read-only from within SBO.
I have not checked for other type of files. I am at this time having problems with attachments and the attachment path, for which a message was created, and this one got added.
I need to know why SBO returns the error withouht guessing. Some one has the answer ?
As far as I know, SAP uses the windows registry file extensions to attempt to open any file. You can open My Computer and select Tools > Folder Options. Then select the File Types TAB and look for TIF / TIFF in the list. It should be assigned to Windows Picture and Fax Viewer by default. If not assigned, click on change and select Windows Picture Viewer. You could also use programs like ACDSEE.
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