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Webi Report Server request timeout

Former Member
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Good day,

How do we configure requesttimeout of webi report server on a linux environment? is it via ccm.config?

BO Version: BOXI R2 SP3

OS: Red Hat Linux 2.9

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
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we're still getting this error. despite increasing the sessiontimeout (tomcat), requesttimeout (webireportserver), and cache size.

would you have any idea how to get around this?

30270: An internal error occurred while calling the 'processDPCommands' API. (Error 30270) BOException caught:RESULT=80004005;WHAT=RefreshBatch failed

30567: Unable to save the document to the repository due to the following error: Failed to get EnterpriseError Interface (Error: WIS 30567)

Former Member
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Hi;

at this point, maybe you want to check that your Input and Output File Servers are up and running.

Check their respective log files on the server.

Regards;

Lionel

Former Member
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Yes, this 20 mn is the key here.

By default Infoview Session time outs and Webi Session time out are of 20mn, try to increase both.

Lionel

Former Member
0 Kudos

Hi;

yes, as per documentaion, in ccm.config, on the WIReportServer command line:

-requestTimeout N. Where N is in milliseconds, the default is 600,000 and lowest allowed value is 30,000. If it is expected that reports will run longer than 10 minutes when scheduled, then this setting should be increased.

This is a low level time out, maybe you first want to check the Web Intelligence Report Server session time out in the Web Intelligence Report Server configuration pane in the CMC web application.

Regards;

Lionel

Former Member
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thanks lionel.

we're having problems with one of the reports we are generating over WebI. we are encountering different errors at the 20th minute of the report generation, thus our option to change this parameter.

right now this approach didn;t worked for us. and we're looking at changing the timeout parameter of tomcat or java, would you know the step as well?

Former Member
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For Tomcat, you need to change the <session-timeout> in web.xml.

Look for web.xml in:


<$INSTALLDIR>/boe/bobje/tomcat/webapps/InfoViewApp/WEB-INF/

Within web.xml, look for the following section:


<!-- Define the default session timeout for your application,
         in minutes.  From a servlet or JSP page, you can modify
         the timeout for a particular session dynamically by using
         HttpSession.getMaxInactiveInterval(). -->
    <session-config>
        <session-timeout>20</session-timeout>    <!-- 20 minutes for session objects -->
    </session-config>

Change the 20 to another number,

Former Member
0 Kudos

hi srinivas,

unfortunately i cannot see the infoviewapp folder

<$INSTALLDIR>/boe/bobje/tomcat/webapps/InfoViewApp/WEB-INF/

but we've already changed the session timeout parameter on the

$INSTALLDIR/bobje/tomcat/conf/web.xml

we'll let you know if this works

Former Member
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Sorry. I misread your first post. Ithought you were on XI 3.0 and not SP3.

The directory is (i think...I don't have an XI R2 env on Unix right now)

<$INSTALLDIR>/bobje/tomcat/webapps/businessobjects/enterprise115/desktoplaunch/WEB-INF/

Edited by: Srinivas Ganapathi on Oct 9, 2008 5:03 PM

Former Member
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In the CMC, servers section.

Also, in XI3.0, the Webi Report Server is now called the Web Intelligence Processing Server.