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Error when opening an RFC connection

Dear Experts,

I have problem in transferring collection data from PRD to solman which will be generated to become EWA report. The Collection data was failed to be transfered to solman thru RFC with the following message:

> ping failed to SM_SLMCLNT600_BACK

> Error when opening an RFC connection

> data transfer aborted: error in destination SM_SLMCLNT600_BACK

> Error transferring session data to SM_SLMCLNT600_BACK

> Maximum number of retries reached ( 0003 ) 6000000000424 0000000625 EWALERT SolMan for 2008100916

I already set the RFC properly with good test connection and successfully remote logon to and from PRD system and vice versa.

Before such problem exist, i got problem with 'service definition' and already solved by implementing note 727998, and now i have problem with the RFC connection.

Is it related to non and unicode system? Since my solman system is unicode and PRD system is non-unicode, but we never got such problem before.

Please assist me to resolve it as the report is urgently required by our Management.

Thanks in advance.

kind Regards,

Rudi

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