Cannot Start BW Publisher Service after IK install

[Former Member]

I installed Integration Kit for 3.0 on a XI 3.0 deployment. After the installation, I was unable to start the BW Publisher Service. I also do not see the SAP Authentication drop down in CMC.

I followed all the pre-reqs.....any idea what could be wrong? How can i troubleshoot this?

Thanks,

Kashif

[former_member205400]

Did you go to the Central Configuration Manager and start it?

You should also mod the properties and set it to automatic

[Former Member · Accepted solution]

Michael,

I did modify the properties to make it automatic and started it in CCM but it stayed yellow for a while and then stopped. I don't have any idea why this could have happened. I have another server configured the same way and it works, but this one is being a tough one...

Thanks for your response.

[IngoH · Accepted solution]

Hi,

did you configure the settings in the registry for the service ?

Can the server where you installed the publishing service reach the BI System ?

Ingo

[Former Member]

Thanks for your response Ingo! Below are my responses.

did you configure the settings in the registry for the service ?

No. How do I do it?

Can the server where you installed the publishing service reach the BI System ?

Yes.

[IngoH]

Hi,

Publishing part 1

Publishing part 2

Publishing part 3

Ingo

[Former Member]

Ingo,

Thanks a lot for sharing your blog. it is really awesome.

I was able to start the BW Service by modifying the registry, which was really neat.

I however, do not see a SAP dropdown when I launch CMC. Also, when I login to CMC as Admin and I go to Authentication>SAP page, I get 'Page can not be displayed'.

Any pointers to resolve this will be greatly appreciated.

Thanks,

Kashif

[IngoH]

Hi,

I assume the SAP Kit is installed ?

- Did you deploy the SAP Java Connector files ? (32bit)

- can you see a folder "SAP" in the webapps folder from TOMCAT ?

thanks

ingo

[Former Member]

These are the steps I took:

Pre IK Installation steps

1. Extracted the contents the SAP Java Connector 2.1.8 into a folder on the server.

2. Since the SAP GUI is already installed, the file u201Clibrfc32.dllu201D should already be present

in the u201CC:\windows\system32u201D folder. Rename this to u201Clibrfc32.dll.oldu201D and copy the

new one from the folder in step 1.

3. Copied the u201Csapjcorc.dllu201D file from the folder in step 1 to the u201CC:\Windows\system32u201D

folder.

4. Copied the u201Csapjco.jaru201D file from the folder in step 1 to the u201CC:\Program Files\Business

Objects\TOMCAT55\common\libu201D folder.

And added to the Java ClassPath in Tomcat. Then I installed the IK.

I assume the SAP Kit is installed ?

Yes.

Did you deploy the SAP Java Connector files ? (32bit)

If deploying means what i mentioned above, then Yes.

can you see a folder "SAP" in the webapps folder from TOMCAT ?

No.

Thanks for your help!

Kashif

[IngoH]

Hi,

so there is no folder "SAP" in the webapps folder for Tomcat ?

Can you check if you can find the sap.WAR File in the folder :

C:\Program Files\Business Objects\deployment\workdir\tomcat55\application

If so a restart of TOMCAT should deploy it.

ingo

[Former Member]

Ingo,

I redeployed the SAP.war file and now I have an SAP folder in my webapps folders. I can now go to CMC>Authentication>SAP, but I still do not have the SAP drop down in CMC.

Thanks,

Kashif

[IngoH]

Hi,

delete the following folders in the webapps folder from Tomcat:

- InfoViewApp

- InfoViewAppActions

- CMCApp

- CMCAppActions

then restart Tomcat. all the folders should come back.

ingo

[Former Member]

Very strange...I was positive this would fix it, but it did not.

[IngoH]

Hi,

but they all came back - correct ?

try the folder PartnerPlatformService as well

ingo

[Former Member]

Yes, all the folders came back.

I do not have PartnerPaltformServices folder in webapps. I have one called PlatformServices. Should I redeploy that?

One other update....though I do not have SAP Authentication in the CMC drop down, I was able to import roles and stuff in CMC>Authentication>SAP, which means the integration is working....it is just the SAP Authentication in CMC Authentication drop down which is not there.

Thanks again for all your help Ingo! You're a star:)

Kashif

[IngoH]

then that might be the problem. check if you have a war file for it

ingo

[Former Member]

I copied the the missing .war file from another server and deployed it. I still do not see the SAP dropdown in CMC, but the connectivity works..

I am able to import roles, I am able to connect through Designer and stuff.....

Is there any significance of having the SAP dropdown in CMC? If not, I won't worry about it.

Thanks for your help!

Kashif

[IngoH]

it allows you to use SAP Authentication to logon to the CMC.

what about InfoView

ingo

[Former Member]

I do not see the Authentication drop down at all in InfoView...

All i have is the username and password text boxes.

[IngoH]

Hi,

goto the Tomcat / webapp folder for InfoViewApp

there is a file "web.xml" with properties that you can switch on "true / false".

you want to look for Authentication.visible and CMS.visible

ingo

[Former Member]

I don't see SAP Authentication there either:(.

I guess I would have go for a fresh OS install and re-install Business Objects and SAP IK on it. I ran into similar issues on another server because there was too much junk on the server.

Even on this server, I had to manually deploy .war files to get the folders in tomcat/webapps.

[IngoH]

and you won't. its an XML File. if you set Authentication.visible to True and restart tomcat the listbox should show up

ingo

[Former Member]

I did on InfoView and I can see the Authentication. What i am saying is that i do not see the SAP Authentication in the Authentication dropdown; neither in CMC nor in InfoView.

[IngoH]

which to me looks strange after all the items we did. looks like a re-install

ingo

[Former Member]

Thanks Ingo! That is what I thought. It looks like a re-image case for the server because I had similar behaviour on another server which was re-imaged and then everything worked out fine.

Thanks again for all your help!

Kashif