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Datamax label print - no paper output - print spool ok

hi

we are trying to configure a label printer (Datamax I 4208), we've followed this document http://www.datamaxcorp.com/_assets/library/pdf/sap_91803.pdf and note 894444

print spool orders are marked as completed but there's no paper output

printer is configured on a tcp/ip address

sapsprint is installed and service active

what else are we missing is there to check?

thanks in advance

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