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Crystal 2008 SP1 embedded Xelsius print error

Two issues:

1.When I try to print published report with chart made with Xcelsius 2008 I've got empty background image instead of chart that I can see on screen. Any ideas how to fix it?

2. when I try to print same report from Crystal preview mode, I've got small window form with "csprintdlg" word as form title, yellow exclamation sign and OK button.

Any ideas how to fix it?

Thanks

Former Member
Former Member replied

I resolved my issue!

Installed Crystal Reports 2008 SP1 Runtime on the Windows Server.

I previously had included the 2008 SP1 Runtime merge module with my .NET setup package.

The install on the server placed the runtime is as subfolder under the web site folder.

But original runtimes sill resided at "C:\Program Files\Business Objects\Common\4.0\crystalreportviewers12"

Don't know why it wasn't installed in the "C:\Program Files\Business Objects\Common\4.0\crystalreportviewers12".

I probably should have pointed to the correct location in my setup configuration!

I had to manually uninstall the previous runtimes through Control Panel and then install the SP1 runtimes with its own setup package

Problem solved!

Thank you

Ron

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