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Problems with Adobe paystatement in ESS

We recently implemented ESS functionality in our Portal (version 6.0, running on NetWeaver 7.0, SP 12). For the most part, it is working fine. However, we are having problems with a few people when they are viewing their paystatements. The paystatement is coming across very distorted, very unreadable. Below are some things we have tried. Has anybody else run into this issue?

-User is on Adobe 7.0.

-User tried logging onto the portal on someone elseu2019s computer and got the same thing. That person had no issues with their own pay statement.

-Tied another id to user on test portal and pulled up user's pay statement on the test portal and had no issues.

-User logged on to the test portal and had the same issue there.

-Security team updated the role: Z_HR_ESS_BENEFITS - added object P_HRF_META=03/99/PAYSLIP/ FORMCLASS (co-55141) u2013 this was coming back with a return code of 12. User logged in again on test portal and still got the same thing

-Ran an authorization trace against user's id u2013 didn't see anything else that looked suspicious

-Checked user's user parameters. User didn't have any. Removed all user parameters on another ID and it didn't give any problems on the other ID.

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