I am new to ISU CRM scenarions..Could any one suggest me in below case..?
How to handle the customer complaints .For Ex :
Customer calls to the CRM Interaction centre and complains that his meter is not working properly and needs to be replaced . How to handle such kind of issues ?
I think this kind of problems are very generic in (Service)Utilities industry and I hope this can be done by doing some standard customisations .
Could any one provide me clear view on this ?
Full points will be rewareded for the best solution .
Thanks & Regards,