Exception CX_CRM_ICI_EXCEPTION. What does it mean?

[Former Member]

Hello,

I have a problem, I am doing the integration between CRM and CTI with the help of TestFrameWork.

Using the method "listen" of the class "CL_BCB_PHONE_CALL" I returned an exception. Exception CX_CRM_ICI_EXCEPTION. Why? What does it mean?

code:

data: PHONE_CALL Type Ref To CL_BCB_PHONE_CALL

LOOP AT item_refs ASSIGNING <i>.

phone_call ?= <i>-item_ref.

phone_call->listen( supervisor_phone_line2 ).

ENDLOOP.

[reyes_piqueras]

Hello,

By design, if the Contact Center (CTI partner) does not support the free seating functionality then it should return the unknown soap message and continue with ICI subscription. Therefore, the exception should not prevent agent to log on (it only appears on the ICI trace). Please check it with your CTI provider.

I hope it helps you.

Best regards

Reyes