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Solution Manager installation fails at createJSF

Hi there,

I'm new to SAP and trying hard to install SolMan with MaxDB on a Windows Server 2003 R2 Enterprise (x64 Edition, 6GB RAM). The installation stops at Phase 36 of 51 (Create Java Users) and the error log show up the following error:

WARNING 2008-10-08 10:34:01.906
Execution of the command "D:\usr\sap\XSM\DVEBMGS00\exe\jlaunch.exe UserCheck.jlaunch "C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ADA\CENTRAL\AS\install\lib;C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ADA\CENTRAL\AS\install\sharedlib;C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ADA\CENTRAL\AS\install" -c sysnr=00 -c ashost=xavoserver-31 -c client=001 -c user=DDIC -c XXXXXX -a checkCreate -u SAPJSF -p XXXXXX -r SAP_BC_JSF_COMMUNICATION_RO -user_type system -message_file UserCheck.message" finished with return code 2. Output: 
Oct 8, 2008 10:33:56 AM  Info: User management tool ( called for action "checkCreate"
Oct 8, 2008 10:33:57 AM  Info: Connected to backend system XSM client 001 as user DDIC
Oct 8, 2008 10:34:00 AM  Info: Called for user SAPJSF
Oct 8, 2008 10:34:01 AM  Info: User SAPJSF exists
Oct 8, 2008 10:34:01 AM  Error: Exception during execution of the operation 
[EXCEPTION]$UserLogonException: User account SAPJSF has no password (USER_HAS_NO_PASSWORD)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(
	at java.lang.reflect.Method.invoke(

INFO 2008-10-08 10:34:01.906
Removing file C:\Program Files\sapinst_instdir\SOLMAN\SYSTEM\ADA\CENTRAL\AS\dev_UserCheck.

ERROR 2008-10-08 10:34:01.921
CJS-30196  User account SAPJSF has no password (USER_HAS_NO_PASSWORD)

ERROR 2008-10-08 10:34:02.31
FCO-00011  The step createJSF with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_Doublestack|ind|ind|ind|ind|3|0|createJSF was executed with status ERROR ( Last error reported by the step :User account SAPJSF has no password (USER_HAS_NO_PASSWORD)).

I found some discussions where people found out that deleting the user SAPJSF and resuming the installation would solve the problem - but since I'm new to all that SAP stuff I don't know how to delete the user (there are no SAP programs, like SAPGUI, yet available on the machine).

Any help would be appreciated. Thanks in advance


Former Member
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