Service Desk Configuration
We recently installed solman 7.0,now we have got requirement of configuring service desk on solman.Being new in solman I am not aware of what is the basic pupose of configuring service and how it can be configured.
Please tell what is the basic function of service desk and how it can be configured.
I also have some SIM file but not getting from which one i should start.
Edited by: Shivam Mittal on Oct 8, 2008 7:29 AM