Quirks with Email Distribution of Scheduled Reports in BOE XI R2
We recently began scheduling reports (designed using Crystal Reports XI R2) on a BOE XI R2 server. The Destinations are specified as email addresses. We are distributing the reports only to internal email addresses, but we use the full internet address (e.g., john.doe ['at' symbol] mycorp.com). We separate the addresses with semi-colons and without spaces.
We have found that the system-generated email sometimes lists only the first name in the 'To' or 'CC' list, even though there are multiple addressees. For example, One of the scheduled jobs had 13 recipients in the 'To' list and 10 recipients in the 'CC' list. The job ran successfully according to the History. However, when recipients opened the email, both the 'To' and 'CC' showed only the first email address that was in each of those Destination address lists. So, it was impossible to tell from the email who else had received it (and to feel confident that all of the recipients really had received it).
We had another job that had approximately 20 recipients. That distribution failed with an error that said 'email address. Crystal Enterprise. Smtp: (501)', which led us to wonder if there is a limit on the number of recipients.
There are plenty of other instances where we have successfully run and distributed reports, but they've generally been instances with just one or two recipients.
I'd appreciate any tips from others who have had similar issues and figured out how to resolve them. Thanks!