Ibase and Ibase component. Where are they saved when using dswp_create_msg?
Our customer is letting users create Help Desk tickets via service dswp_create_msg only.
The problem is that none of these tickets show an IBase nor an Ibase component when displayed on the transaction monitor. Both IBase and Component columns are filled with 0s only.
But if you then open up the tickets, the IBase and component are shown in their fields.
Can anyone tell me why this is happening and how I can resolve the problem.
The IBase and Component should show up in the columns of the monitor......