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BPC for excel

We using BPC 5.1 SP1 and SQL Server 2000, excel 2003

We got one user gettinge the following error message "Object Variable or With block varable not set" and "Information missmatch between App info and Analysis server. Use the login screen to try to reconnecting to the Web server" when trying to log

in to BPC for Excel.

BPC for Word is working fine.

We have tried to reinstall BPC and Excel but the problem remains.

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