Redwood ProcessServer service in Windows will not start

[Former Member]

Since a restart of the windows server running the repository database

and RsMasterAgentService (both tidily shutdown), the Windows

Service "Redwood ProcessServer...." will not start. Any attempt to

start it results in the message that "it has stopped, but this may be

normal". The Event Viewer only shows that the service stopped - no

error messages.

In Redwood Explorer the Scheduler related to this service was showing as status "NO HEARTBEAT" initially but know is saying "SHUTDOWN". If you try and start the scheduler it says it cannot connect to the listener (which I believe is the Redwood ProcessServer running on port 1529), obviously because the service is not running.

Is there a file or Oracle table that holds a value that make the

service think it is still running?

Many thanks in advance for any tips

Guy

Edited by: Guy Tew on Oct 7, 2008 12:11 PM

[Former Member · Accepted solution]

Hi Guy,

The listener is a separate service, usually called JCSListener_<portno>. This should be up and running to start the process server remotely, and also if this system is the license host.

Regards,

Anton.

[Former Member · Accepted solution]

Anton,

You are a star! Nice one mate, resolved the problem. I'm just going to spend the next couple of minutes kicking myself because as soon as you mention the JCS_listener I remembered the fun I had with it when trying to install licenses.

Thanks again.

Guy